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DMA overcomes reliability issues and enhances its Swift environment with DiXiO’s Smart Messaging Platform

Ryan Willers, Head of Project Management, explains how DMA overcame reliability issues with DiXiO’s SMP, boosting efficiency and expanding payment operations confidently.

Key Takeaways

“When we encounter issues, we know that we can reach out to DiXiO, and not only do you provide support for what’s on the client-server, but you also help us improve the hygiene of our Swift environments. This includes tracking tokens, improving the general health of our Swift environment. It’s been very valuable.”

Ryan Willers, Head | Project Management Office – DMA UK

DMA

Financial Technologies
Johannesburg, South Africa
Smart Messaging Platform

Smart Messaging Platform

Customer History

DMA is a technology-first company that provides an end-to-end SaaS solution to institutional investors across South Africa, Mauritius, and the UK. DMA enables regulated entities like asset managers, wealth managers, investment managers and financial advisors to connect their front and back office, break silos and reduce headcount.

The biggest challenge faced by DMA was the liability of the physical server, which had to be replaced frequently due to the power surges in South Africa. Another challenge was getting support with integration in the Swift environment as it was their first time in contact with the network. They needed a reliable solution that could help them improve their Swift journey and ensure uninterrupted Swift connectivity.

“Our biggest issue was reliability and connecting to Swift network.

Ryan Willers, Head | Project Management Office – DMA UK

Customer Needs

Solution

DMA turned to DiXiO’s Smart Messaging Platform to overcome this challenge and to improve the reliability and efficiency of their Swift payment operations. Because of our guaranteed availability and unmatched SLA, DiXiO were able to attend DMA requirements and guide them through their Swift journey. DiXiO’s SMP also provided DMA with ongoing support for improving the overall health of the Swift environment.

Since implementing DiXiO’s solution, the customer has experienced a significant increase in reliability and efficiency in their payment operations. They have not encountered any issues with missing claim payments or the need for constant manual checks on the Swift machine. This has freed up resources to focus on other areas of the business. Additionally, the company has been able to expand their payment operations to include international transactions between Mauritius and the UK with confidence in the reliability provided by DiXiO.

Conclusion

Next Steps

DMA plans to continue leveraging DiXiO’s expertise to further optimize their Swift environment. They aim to explore additional services offered by DiXiO to enhance operational efficiency and support future growth initiatives.

DMA

Financial Technologies
Johannesburg, South Africa
Smart Messaging Platform

Smart Messaging Platform

Customer History

DMA is a technology-first company that provides an end-to-end SaaS solution to institutional investors across South Africa, Mauritius, and the UK. DMA enables regulated entities like asset managers, wealth managers, investment managers and financial advisors to connect their front and back office, break silos and reduce headcount.

The biggest challenge faced by DMA was the liability of the physical server, which had to be replaced frequently due to the power surges in South Africa. Another challenge was getting support with integration in the Swift environment as it was their first time in contact with the network. They needed a reliable solution that could help them improve their Swift journey and ensure uninterrupted Swift connectivity.

“Our biggest issue was reliability and connecting to Swift network.

Ryan Willers, Head | Project Management Office – DMA UK

Customer Needs

Solution

DMA turned to DiXiO’s Smart Messaging Platform to overcome this challenge and to improve the reliability and efficiency of their Swift payment operations. Because of our guaranteed availability and unmatched SLA, DiXiO were able to attend DMA requirements and guide them through their Swift journey. DiXiO’s SMP also provided DMA with ongoing support for improving the overall health of the Swift environment.

Since implementing DiXiO’s solution, the customer has experienced a significant increase in reliability and efficiency in their payment operations. They have not encountered any issues with missing claim payments or the need for constant manual checks on the Swift machine. This has freed up resources to focus on other areas of the business. Additionally, the company has been able to expand their payment operations to include international transactions between Mauritius and the UK with confidence in the reliability provided by DiXiO.

Conclusion

Next Steps

DMA plans to continue leveraging DiXiO’s expertise to further optimize their Swift environment. They aim to explore additional services offered by DiXiO to enhance operational efficiency and support future growth initiatives.

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