Premium end-to-end support for Swift users.

Focus on What Truly Matters

With Serenity, there’s no need to wait for an alarm bell to ring. DiXiO is always working behind the scenes, taking care of your Swift connectivity in advance, providing you with peace of mind to fully focus on your work.

What is Serenity?

Effortless Maintenance & Expert Guidance

Serenity is a proactive financial messaging support service designed for Swift users. It includes regular health checks and training, with an end-to-end approach that covers flows from your back-offices to the banks. We provide comprehensive support for all Swift infrastructures, ensuring compliance and 24/7 availability. You’ll receive dedicated technical and business support from Swift experts, who will handle health checks, backups, disaster recovery, security patches, quarterly upgrades, and yearly releases.

Whether you use Alliance Lite2, Alliance Cloud, or Alliance Access/Entry, our service provides seamless support and proactive assistance for all these infrastructures.

Business & Functional Understanding

We provide trainings and support for all your financial messaging questions: ISO20022, swift gpi, swift api, we help you understand how to leverage on these initiatives, and solve all your Swift related questions. 

Token / VPN Management

We manage your tokens, update the certificates and facilitate fast global token replacements.

Release Management

We take care of software updates and analyze how new releases are impacting your environment, helping you migrate them.

User Management

We simplify your operations by training new users, managing roles and rights, and ensuring seamless access for your team.

Risks & Security Management

DiXiO keeps you informed with timely security alerts and assists in securing and patching your environment. Need a backup environment? We’ve got that covered too!

Rejects Management / ERP Integration

We analyze and guide you to correct any failed payment. Plus, we ensure that your files from/to your ERP system are correctly processed.

Key BENEFITS For Your Business


Rest easy knowing your financial messaging infrastructure is under constant watchful care.

Uninterrupted Operations

Minimize disruptions, keep beneficiaries satisfied, and ensure your transactions flow smoothly.

Expert Support

Access to Swift experts who provide both technical and business assistance, guiding you every step of the way.

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Curious to know if it’s right for you? Experience Serenity with 1 hour of complimentary support!

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