DMA is a technology-first company that provides an end-to-end SaaS solution to institutional investors across South Africa, Mauritius, and the UK. DMA enables regulated entities like asset managers, wealth managers, investment managers and financial advisors to connect their front and back office, reduce operating costs and scale their business more efficiently.
The biggest challenge faced by DMA was the liability of the physical server, which had to be replaced frequently due to the power surges in South Africa. Another challenge faced by the institution was getting support on integrating into the Swift environment as it was the company’s first experience with the network. They needed a reliable solution that could help them improve their Swift journey and ensure an uninterrupted connectivity to Swift.
DMA turned to DiXiO’s Swift Managed Services to overcome these challenges and to improve the reliability and efficiency of their Swift payment operations. Thanks to DiXiO’s guaranteed availability and unmatched SLA, we were able to attend to DMA’s requirements and guide them through their Swift journey. DiXiO’s Swift Managed Services also provided DMA with ongoing support for improving the overall health of its Swift environment.
Since implementing DiXiO’s Managed Services, the customer has experienced a significant increase in reliability and efficiency in its payment operations. DMA has not encountered any issues with missing claim payments and doesn’t require the need for constant manual checks on the Swift machine. This has freed up resources which allows the company to focus on other core areas of the business. Additionally, the company has been able to expand its payment operations to include international transactions between Mauritius and the UK with confidence due to the reliability provided by DiXiO.